What locations do you ship to?
We are currently offering worldwide shipping on every order! We package & ship orders to nearly every country across the globe but transit time will vary from location to location.
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible through our international warehouses, depending on the fastest shipping method available to your location. We typically take 2-5 business days for handling & processing your order.In some case, the crafts is handmade or the products are under limited stock.The preparation day might extend to longer time.The typical delivery time frame is anywhere from 10-20 business days.If the address is in far area, or the shipment method is by sea, or we encounter some urgent situation regarding shipment, the delivery time might extent. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
If your order happens to get held at customs, lost in international transit, or returned to us before received by your local post office, we have your back! We will send you a new package with free shipping. However, once your package is in the hand of your local post office, we will not be able to control it, you need to track and contact your local post office and find out the status of your package, make sure they deliver to the right address, places and individuals.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.
